This role is responsible for managing customer relationships after the initial sale while identifying opportunities to upsell and cross-sell additional products and services. The ideal candidate is highly organized, customer-focused, and comfortable coordinating logistics, payments, scheduling, and follow-up communication.

This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process.

Key Responsibilities

Account Management & Customer Success

Build and maintain strong relationships with existing customers
Conduct regular customer follow-ups to improve retention and satisfaction
Identify upsell and cross-sell opportunities for additional equipment, accessories, and services
Support customers with product questions, order updates, and general account needs
Assist customers with repeat purchases and seasonal restocking

Sales Operations & Coordination

Coordinate customer pickups, deliveries, and equipment drop-offs
Schedule logistics and communicate timelines with customers and internal teams
Collect payments, invoices, and supporting sales documentation
Maintain accurate customer records and sales activity within CRM systems
Assist with quoting, order entry, and sales administration
Help ensure smooth communication between sales, operations, and customers

Customer Communication

Answer inbound customer calls, texts, and emails
Resolve customer concerns quickly and professionally
Provide a high level of service and responsiveness throughout the sales process

Previous experience in account management, inside sales, customer service, or sales operations
Strong organizational and communication skills
Comfortable working directly with ranchers, agricultural producers, and rural customers
Ability to multitask and manage multiple customer accounts at once
Experience with CRM systems, invoicing, or sales software is an asset
Self-motivated with strong follow-through and attention to detail
Agricultural, ranching, or equipment industry experience is strongly preferred

Competitive base salary
Performance incentives and bonus opportunities
Growth opportunities within a growing agricultural equipment company
Opportunity to work directly with innovative products and progressive ranching operations