Location: Calgary, AB
Employment Type: Full-Time
Pay Rate: CA$21.00 - CA$23.00 per hour
Schedule: Rotating Days, Nights, Weekends, and Holidays
Work Setting: On-Site

Overview

Paladin Security is seeking professional, confident, and customer-focused Security Guards to join our team at one of Calgary's high-profile retail locations. This position is ideal for individuals who excel in communication, conflict resolution, and de-escalation while maintaining a strong commitment to safety and customer service.

This role combines traditional security responsibilities with operational communications duties, making it an excellent opportunity for individuals looking to build a meaningful and rewarding career in the security industry.

At Paladin Security, we invest in our people by providing comprehensive training, professional development opportunities, and clear pathways for advancement.

Please Note: First Aid, Use of Force (UOF), and MOAB certifications are required as a condition of employment. Paladin Security will cover certification costs with a six-month commitment to the position and availability requirements.

Responsibilities

Security Operations

Conduct high-visibility patrols by foot, bicycle, or vehicle
Engage professionally with tenants, guests, visitors, and employees
Deliver exceptional customer service and assistance
Identify, document, and report safety hazards and operational deficiencies
Assist tenants and merchants with incidents and criminal activity investigations
Coordinate with law enforcement and emergency responders when required
Respond to medical emergencies and provide First Aid, CPR, and AED assistance
Prepare detailed incident reports using site reporting systems
Address trespassing and unauthorized access situations safely and professionally

Operations Centre Duties

Monitor security systems and life-safety equipment
Coordinate emergency and incident response activities
Dispatch security personnel during incidents
Maintain accurate activity logs and records
Review CCTV footage for investigations and follow-up actions
Answer and manage incoming security communications
Monitor and manage fire alarm and sprinkler systems as required
Ensure compliance with site policies, procedures, and standard operating practices

Must Have

Valid Alberta Security License or ability to obtain one
Grade 12 Diploma or equivalent
Valid Driver's License
Legally authorized to work in Canada
Strong verbal and written communication skills
Excellent customer service skills
Strong observational abilities and attention to detail
Proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace
Experience using CCTV systems and security technology
Ability to operate two-way radio communications
Ability to make sound decisions in fast-paced and emergency situations
Physical ability to conduct extensive patrols exceeding 15 km per shift
Ability to work outdoors, climb stairs, and navigate uneven terrain
Ability to safely lift and carry 20+ lbs
Ability to successfully complete all required Paladin training and certifications within three months of hire

Nice to Have

3-4 years of security and life-safety experience
Knowledge of fire alarm and life safety systems
Previous experience in retail security environments
Experience coordinating emergency response activities

Competitive hourly compensation
Free uniforms provided
Comprehensive site-specific training
First Aid, De-escalation, UOF, and MOAB training opportunities
Career advancement and promotion-from-within opportunities
Exposure to Calgary's most iconic and high-profile sites
Diverse and inclusive workplace culture
Supportive team environment
Ongoing professional development