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Business Planner - Performance and Quality

Toronto Community Housing · Toronto/Downtown · Today

Contract$2k/yr

See how your resume scores against this role — free, no account needed.

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

  • Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
  • Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
  • Four (4) paid personal days;
  • Defined benefit pension plan with OMERS, includes 100 percent employer matching;
  • Health and dental benefits
  • Employee and family assistance program;
  • Training and development programs including tuition reimbursement of $1500 per calendar year;
  • Fitness membership discount;
  • Maternity and parental leave top up (93% of base salary).

This job also offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing! As a ­­­­­­­­­­Business Planner, you’ll utilize your expertise and knowledge to contribute to the ongoing efforts of Toronto Community Housing to improve the neighborhoods and lives of residents of Toronto.

Reporting to the Manager, Performance & Quality, the Business Planner will be accountable for leading and implementing the delivery of key service and program initiatives across the Operations division in partnership with inter-divisional teams and stakeholders. Additionally, the incumbent will leverage their deep business and data acumen to review, reconcile, and analyze relevant data and information to support a data-informed approach to all improvement initiatives.

What you’ll do

  • Support the planning and implementation of key service and program improvement initiatives across the Operations division;
  • Lead coordination of with inter-divisional teams to advance service and program improvement initiatives;
  • Prepare reports, papers, briefing notes, and presentations for internal/external stakeholders, including TCH executives and the Board of Directors;
  • Conduct industry research and analysis to identify and adopt best-practices across the business unit and Operations division; and
  • Leverage the appropriate technology solution to support project management and financial reconciliation activities.

What you’ll need

  • University undergraduate degree (e.g., Business Administration, Finance, Accounting, Data Analytics)
  • 5 years of experience, preferably in a large and multi-divisional public sector/non-profit organization, in one or more of the following areas: financial analysis, project management, performance measurement.
  • Proficiency with computerized business applications including word processing, spreadsheet, presentation and database software applications
  • Knowledge of social housing operations, policies and procedures and relevant legislation that is applicable to Toronto Community Housing preferred.
  • Proven ability to reconcile, interpret, and summarize financial information and performance measures.
  • Proven ability to interact effectively with and engage a variety of stakeholders including: staff, tenants, business partners and community groups
  • Excellent oral and written communication skills and presentation skills.
  • Strong group facilitation and public meeting skills for leading community processes, consultations and forums.
  • Knowledge of Housing Services Act, Residential Tenancies Act
  • Project management experience is an asset
  • Ability to travel to various locations and work flexible hours which will include evenings and weekends.

What’s next

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include an interview, written/practical test, and reference check.

Please note: This temporary position may be extended or become permanent in order to meet business needs. If this occurs, the position may not be reposted.