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Performance Creative Video Editor, Paid SocialSweat Pants Agency · Calgary, Alberta · TodayBuilder Administrator (Calgary South)Trail Appliances Ltd. · Calgary, Alberta · Today
Full-time
Early Childhood EducatorYMCA · Tumbler Ridge, BC · Today
Part-time$31.56/hr
Early Childhood EducatorYMCA · Powell River, BC · Today
Full-time$31.56/hr
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Remote$80k/yr
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Remote$150k–160k/yr
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Contract$105k–155k/yr
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Contract$105k–155k/yr
Sales Associate-RetailRoots · 4700 Kingsway, Burnaby, BC V5H 4M1, Canada · YesterdaySales AssociateLaura Canada · Tsawwassen, BC V4M 0B3, Canada · YesterdayJr. Retail Construction Project Manager Laura Canada · 3000 Boul. le Corbusier, Laval, QC H7L 3W2, Canada · YesterdayLetter Carrier - Delivery Agent and Postal ClerkCanada Post · Camrose, AB, CA · Yesterday
Contract$24/yr
Post Office Assistant - TermCanada Post · Lac la Biche, AB, CA · Yesterday
Contract$21/yr
Postal Clerk - Retail Counter ClerkCanada Post · La Malbaie, QC, CA · Yesterday
Contract$24/yr
Rural and Suburban Mail Carrier, On-call ReliefCanada Post · Westville, NS, CA · Yesterday
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ServiceNow CSM (Customer Service Management) Technical

Sapsol Technologies Inc · Calgary, Alberta · 5mo ago

Contract
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The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals.

Experience - 5+ years (with at least 2+ years in a Technical Lead Role)

Required Skills & Qualifications -

· 5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles.

· Deep understanding of ServiceNow platform capabilities and architecture.

· Develop and customize CSM components such as:

· Case Management

· Account & Contact Management

· Entitlements, SLAs, and Contract Management

· Customer Portal / Service Portal widgets

· Playbooks for CSM, Agent Workspace, and Guided Decisions

· Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.

· Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).

· Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).

· Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).

· Hands-on experience with Agile methodologies and tools (ServiceNow Agile 2.0)

Certifications :

  • ServiceNow Certified System Administrator (CSA) – Required
  • ServiceNow Certified Application Developer – Required
  • ServiceNow Certified Implementation Specialist (CSM) – Required