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Description

The Control Tower Administrative Support acts to ensure we are fulfilling all request and actions pertaining to Amazon, Customer Directs, CP rail ordering, carrier assets, and Healthcare recovery. The role is responsible for long- and short range planning, analyzing and resolving network issues, and assisting the overall network operations.

Responsibilities

Tracking

Bluerock tracking on All Linehaul trips
Trip Tracking
Rail Container Ordering
Amazon and Customer direct
Purolator and Vendor’s Empty Asset tracking and follow-up
H+ recovery

Communication

Pre-alert destinations of potential delays or disruption
Alert Amazon and Customer direct delays to terminal
Advise terminals and customer on empty trailer asset and removal.

Duties

Book and adjust Linehaul movements in SAP TM & FMC
Responsible for monitoring the customer directs and empty assets in the network
Creates and supports incidents by case management
Provide updates on high priority shipments
Coordinate the movements of internal/external assets
Liaison directly with carriers to secure requirements on time arrival
Mediate and resolve any disputes between local operations and outside carriers
Follows procedures, work instructions and other directions from the manager
Coordinate with the Healthcare team, terminals, and third parties to initiate healthcare recovery

Education

College degree in field such as transportation or logistics studies or relative equivalent experience is preferred

Experience

5 years or more experience in a similar role in the transportation or logistics industry preferred
4 years' experience with data preparation, diagnostics, trending, and written/ verbal communication preferred
4 years' experience building strong working relationships with Operations team members at all levels across
Flexibility to work varied shifts

Qualifications

Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership
Familiarity with PCL and/or Linehaul-type operations an asset
Knowledge of Linehaul routes and heavy equipment as asset
Knowledge of aircraft/aviation an asset
Detailed oriented and strong organizational skills
Bilingualism - French/English an asset
Excellent communication skills, both verbal and written
Proficient computer skills - Outlook, Word and Excel required
Knowledge of ECHO and ability to Triage issues within ECHO
Detailed oriented and strong organizational skills
Strong administrative and multi-tasking skills

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 576 - NHO
Working Conditions: Office Environment

Reports to: Manager Control Tower National
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [redacted]. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.