WHO WE ARE
Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after.

We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience.

Our people are the center stone of our business, who bring our vision to life for every customer, every day.

We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love!

WHAT WE OFFER

Attractive compensation packages
Extended health benefits
Amazing employee, friends & family discounts on our products
A variety of Learning and Development resources
Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
Regular celebrations & employee incentive programs
Team building events and activities
Opportunity to grow within the company
Continuous on the job training, support and mentorship

REPORTS TO: SALES SUPPORT SUPERVISOR

As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence.

You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you’re handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Most importantly you ensure our customers are top priority and are all given the full Spence experience.

The perfect candidate for this role is an individual with a strong background in customer service. Whether your experience comes from the restaurant industry, reception, retail, or hospitality, if you excel in environments that prioritize customer satisfaction and aim to turn every customer into a raving fan of Spence, this position is for you!

The expected start date for this position is early to mid-January 2026.

RESPONSIBILITIES

Greet every customer in a friendly manner and provide extraordinary customer service
Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability build rapport with clients and identify client needs through our Spence selling system.
Inspect and process incoming jewelry repairs.
Follow up with customers via phone or email regarding their repair orders.
Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience.
Answer all phone and email correspondences
Cash handling and end of day processing
Assist in coordinating the showroom appearance, merchandising and store tidiness.

A few things we hope you have…

You’re detailed oriented, have excellent time management skills and are willing to embrace a structured process
You have excellent time management skills and make great decisions about which work to prioritize
You have strong problem solving, and conflict resolution abilities
You are energetic, outgoing and have strong customer relationship skills
You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing
You have at least a years’ experience working in a customer service environment
You’re used to working with a computer and are willing to learn new technology and software
You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day
Bonus points if you have previous administrative or reception experience

Compensation

The pay range for this position is $17.15-20.65 per hour. Pay ranges are established based on work location and market standards for the applicable position. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.