Leads and provides technical expertise on complex claims, coaches and supports claims staff, ensures compliance with claims standards, and partners with stakeholders to drive effective claims management and development.

What to Expect

Provide ongoing coaching and instructions in the investigation/adjustment of large and complex claims
Direct handling of large or complex claims
Reviewing risks and exposures on large and complex losses and provide technical leadership to claims personnel
Provide feedback and guidance to Team Leaders regarding the claims staff's performance
Provide technical support to the Line Managers
Liaising with Underwriting online-specific technical matters
Work with Claims Representatives to set and maintain accurate reserves
Ensuring corporate claims standards, policies and procedures are adhered to
Overseeing and undertaking file reviews and audits, completing reports, outlining findings and assisting with corporate audits
Assist Team Leaders with staff development by participating and developing action plans to resolve litigation files
Liaise with Claims Technical Advisors on matters relating to line-specific policies, procedures and standards
Provide relevant updates for industry, legal and corporate developments to the region through in-house seminars and/or communications

What You Bring

Completed university degree or college diploma or CIP designation
Minimum 5 years of experience in accident benefits and dealing with large losses and complex claims and a similar length of experience managing claims through the dispute resolution process
An understanding of the Statutory Accident Benefits Schedule
Good oral and written communications skills, influencing and coaching abilities
Prior supervisory level experience and the ability to provide technical guidance to team members would be a strong asset
Professional, friendly and courteous in all interactions - whether with customers or co-workers
Performs well in a busy operation and remains calm under pressure
Able to make sound decisions in a timely manner, at times with limited information
Team player adaptable to a changing environment

Salary Range: $88,000- $138,000