The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Senior Specialist, Operational Content and Impact Reporting is part of a dynamic team that works with all units across Humanitarian Services. This role is key to building and engaging culture within Humanitarian Services and improving knowledge and understanding of our work across the organization and externally. In this role you will use your strong communication skills, collaborative spirit and creative thinking to have a meaningful impact.

In this role, you will:

Lead the development and refinement of technical frameworks, guidelines, and methodologies to ensure high-quality communication and reporting.
Act as a resource for complex program/service challenges, providing expert analysis and solutions based on best practices.
Lead technical training sessions, workshops, and knowledge-sharing initiatives for internal teams and external partners.
Develop and contribute to research, reports, and policy recommendations to shape best practices in the sector.
Collect, develop and disseminate a range of content, products, tools and resources on services, emergency response operations and programming. This content will be adapted by other teams and tailored to specific audiences.
Lead the development of a strategy for collecting information and content needed to communicate the stories and impact of the Humanitarian Services team and their services and operations and then effectively communicate in a way that the impact is understood to both internal and external audiences.
Support Humanitarian Services leadership to communicate our operations and services to partners and enhance its reputation and visibility.
Lead the development of content during and after emergency responses.
Develop a strategic and integrated Humanitarian Services communications plan that reflects key milestones and important events throughout the calendar year.
Work closely with other internal teams that tailor Humanitarian Services content for their audiences such as Government Relations, Philanthropy and Communications.
Coordinate with consultants and vendors, such as translators and designers, as required.
Engage with knowledge experts within Humanitarian Services to help and assist them in developing and delivering creative perspectives, insights, tools and resources that are responsive to the evolving needs of CRC, Humanitarian Services and key stakeholders.
In collaboration with Corporate Communications, contribute content for use on social media channels (Twitter and LinkedIn) and direct website updates.
Develop a variety of products including blog posts, newsletters, digital print, video, audio and print.
Manage the Humanitarian Services SharePoint site including providing technical support and leading the design and development of new pages and content.
Support culture building within Humanitarian Services by celebrating our work, understanding what teams do and facilitating connections and organizing learning sessions.
Work within Humanitarian Services teams to proactively generate content for business development.
Deploy in response to support content generation.

What we are looking for:

The incumbent may come from diverse backgrounds including – operational experience in program development, design or implementation, communications, marketing, or public relations; or government relations or philanthropy.
Minimum 6-9 years’ relevant experience, including working with senior executives and diverse stakeholders.
Fluency in English and French is required.
Strong written communication skills essential.
Experience in the non-governmental organizational sector and/or emergency management industry an asset.
Ability to synthesize and translate complex information and experience for different audiences in a variety of formats, including verbally, in writing, and online.
A passion for and ability to generate and transform ideas, stories and key messages into inspiring and compelling knowledge products and communications activities.
Excellent ability to engage diverse stakeholders, negotiate priorities and objectives, and align varying viewpoints and create a unified approach.
Proficient with social media (Twitter and LinkedIn) and familiarity with internet culture.
Experience working with web designers, graphic designer and translators.
Experience with graphic design and multimedia applications (podcast, video, etc.) a strong asset.
Ability to adapt various applications to build knowledge mobilization products and resources.
Proficient with Windows and Microsoft Office software applications including Outlook, Word, Excel, PowerPoint and MS Teams.
Proven project management skills with the ability to manage multiple projects simultaneously.
Ability to work in a fast-paced environment with resilience and adaptability to changing circumstances in an evolving environment.

Working conditions:

As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English or French may be required to perform the responsibilities of the role in English and French.

Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).