“The 24/7 Crisis Diversion program helps people experiencing nonemergency crisis get to a safe place, freeing up police and emergency medical services to respond to more critical events. 24/7 Crisis Diversion program contributes to the decriminalization of poverty, mental health, and addiction by supporting people to connect with appropriate resources versus engagement with police, justice and corrections.”

The Crisis Diversion Worker will respond to calls and assist individuals in crisis. Many of whom are marginally housed or are impoverishment. Workers will address crisis related to intoxication, overdose, or mental health concerns. The crisis diversion worker must assess situations, identify required needs, and transport individuals to appropriate services. The key function of this position is to provide support to clients referred by the public or emergency services to the 24/7 Crisis Diversion Team. Workers will assist through interventions to divert inappropriate use of medical and police services and support individuals to make appropriate service connections.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Position Responsibilities

Conduct risk assessments and safety planning to reduce potential threats and retaliation.
Provide on call crisis intervention by minimizing the harm to the individual and others and assisting the individual to connect to appropriate supports.
Make supported referrals to housing, health and community services and provide advocacy support services with individuals.
Administer overdose techniques, de-escalation tactics, and harm reduction processes in an appropriate manner when necessary
Operate the 24/7 Crisis Diversion Van to provide safe and timely transportation for individuals that may be experiencing crisis.
Coordinate with other service providers to ensure clients are referred to appropriate supports; develop and maintain working relationships with program partners and community agencies.
Wear appropriate 24/7 Crisis Diversion uniform, badge, and equipment to your scheduled shift.
All other duties as outlined by program manager.
All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients.
BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.

Qualifications

A valid class non-GDL 5 driver's license and a clean 3-year driver's abstract
Post Secondary Degree in a relevant field of study (ie. Social Work) and/or relevant work experience
At least 2 years’ experience delivering community-based services.
Experience networking with a range of partners and stakeholders
Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.
Valid First Aid certificate or enrolled in a future course
Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years)
Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years)

Why Work for Boyle?

All work done positively impacts the community and its members!
Access to Lumino Health, including Stress & Wellness support
Employee activities and events throughout the year
Various training initiatives, and development opportunities

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members.

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently abled, and LGBTQ2S communities.