Attendance Hybrid Job number 34434 Category Professional Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 21-Jul-2026 Area(s) of interest: Risk management Location(s): Montreal

A career as a fraud prevention and detection officer at National Bank, means you'll be using your analytical skills and decision-making skills to manage fraud risks on a day-to-day basis.

In this role, you'll work jointly with different teams to ensure continuous improvement in performance.

Your job:

Answering calls and contacting our customers
Analyze payment card alerts
Make appropriate decisions to reduce fraud losses.
Provide insights to help our teams continuously improve our performance
Perform secondary analysis on fraud investigations.

Your team :

The centre is open 24 hours a day, 7 days a week. You will work in a full-time position of 37.5 hours per week. You must be available to work from 7:00 a.m. to midnight from Monday to Sunday.

Join our team, where we value people who are curious, willing to get involved and above all passionate to help our team progress in achieving our mission, which is to reduce the impact of fraud and make a positive impact on people's lives. Your start consists of on-the-job training that will allow you to experience the environment of a call center and get to know your teammates. You will have the opportunity to evolve in a human organization that cares about the well-being of its employees and that values professional development.

Prerequisites :

High school diploma holder
Experience in a fraud prevention and detection position, ideally related to payment cards
Knowledge of current trends in bank and consumer fraud
Experience in customer service
Knowledge or experience in a call center setting

Languages: English, French Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

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Communication Emotional Intelligence Problem Solving Teamwork Accountability Client-focused Learning Agility Standards Compliance Listening Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!