Foundry Prince George, in collaboration with diverse community partners, provides services and programs to young people ages 12 to 24 years old. Foundry Prince George supports four main domains of wellness for young people: primary care, mental health, substance use, and social services. Coordinated services between partners ensure young people can access a variety of resources in a timely and supportive manner.

Reporting to the Foundry Assistant Manager, the Medical Office Assistant 1 (MOA1) performs a variety of administrative, secretarial, and specified primary care duties as part of an integrated and multi-disciplinary team. As the first point of contact for many young people and their families accessing Foundry, you will provide non-judgmental and compassionate service. Within the context of a client and family-centred model of care and the mission and values of Foundry BC and the YMCA, you will promote safety and respect among young people, families, visitors, and team members.

Major Responsibilities- in this position, you will:

Participate as a key member of Foundry’s integrated and multi-disciplinary team
Perform reception duties, offer courteous customer service, and answer routine inquiries to individuals and groups
Introduce Foundry PG services, process onboarding paperwork, and create charts for new service users
Function as an MOA for Foundry PG same-day, walk-in primary care, mental health, family support, and peer support services
Direct needs of those outside the program’s service scope (due to age or inquiry type) to appropriate services in the community or within other YMCA programs
Screen and prioritize incoming correspondence via email, facsimile, mail and phone
Maintain appointment calendars and schedule information for designated staff
Process a variety of reports, forms, and correspondences
Maintain client charts (in MOIS and Toolbox)
Complete general administrative tasks including room booking calendars, organizing, faxing and copying
Ability to maintain effective working relationships with employees, clients/patients, other service providers, and the general public
Comfortable and creative with IT, and able to operate related equipment (computer, multi-line telephone, scanner, photocopier, facsimile)
Proven skills to work in a Windows environment with Microsoft Office suite (mainly Outlook, Word, Excel, Teams), and clinical databases (including experience with EMR).
Ability to maintain confidentiality and to communicate effectively both verbally and in writing
Ability to work under pressure, to multi-task, to problem-solve, to take initiative, to anticipate potential problems/conflicts and take appropriate actions, to organize and prioritize workload and meet deadlines
Ability to adjust to short-term change quickly and calmly
Assist in statistical data collection and reporting back to Foundry Central Office
Identification of low stock of supplies, including office and medical supplies
General sanitization and cleaning of the main use areas and exams rooms as required
Ability to work independently and in cooperation with others
Physical ability to carry out the duties of the position
Participate in OHS program as appropriate (i.e.: conduct monthly OHS inspections)
As requested, contribute to the creation of flyers or posters, social media posts, newsletters, engagement forms, survey or feedback forms, and training resources on software (Miro, Scribe, etc.)
Other duties, as required

Qualification-you bring:

Completion of a recognized medical office assistant course plus 1 year recent, related experience, or an equivalent combination of education, training, and experience in a customer service-oriented environment or medical clinic setting
Additional coursework relevant to Foundry priorities an asset
Experience working with marginalized populations and young people
Physical ability to complete relevant tasks
Successful candidate will be required to provide 3 satisfactory references
Successful candidates will be required to provide a current and satisfactory Criminal Record check with a Vulnerable sector search issued no later than six (6) months preceding the start date.

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca.

Application Process-ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself/Talent/Career Centre)

Application Deadline: Until filled

Please include any and all relevant certifications in your online application.

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step.
If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply—even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.