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The Opportunity:

Reporting to the Team Leader, the Claims Advisor is responsible for investigating and settling first-party automobile claims while delivering an exceptional customer experience.

What To Expect ?

• Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
• Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer knows the next steps in their claims journey.
• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
• Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
• Fully explain the claim process to all customers in a way they’ll easily understand.
• Confirm whether claims are covered under a customer’s policy
• Ensure all claims are promptly investigated
• Work with the customer and preferred vendors to determine the best way to resolve the claim
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
• Achieve and maintain a file disposition rate of 100% on a monthly basis.

What You Bring?

• Minimum high school diploma required
• Experience handling automobile with a good understanding of terminology and auto policies
• Previous customer service and call centre experience is a definite asset
• Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
• Professional, friendly and courteous to customers
• Able to thrive under pressure and remain calm
• Excellent written and verbal communication skills

• Bilingualism is considered an asset

***Our operating hours are between the hours of 8 am - 7pm EST***

Salary Range: $45,000- $82,100