Attendance On-Site Job number 34215 Status: Permanent State Quebec Type of Contract Permanent Country Canada Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 10-Jul-2026 $ 23 Salary: Starting at $ 23 per hour Area(s) of interest: Advisory services, Call centres Location(s): Quebec As a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website while promoting clients' digital self-sufficiency.You will use your active listening skills to provide our clients with a positive experience over the phone.
Your role

Take calls from clients
Assist clients with their savings products and services (such as savings accounts, RRSPs, TFSAs or RRIPs)
Promote Epargne placement Quebec (EPQ) products
Encourage the use of the EPQ website
Manage a high volume of calls during peak periods

The call centre is open Monday to Friday between 8:30 a.m. and 5:00 p.m. We offer a full-time work schedule of 37.5 hours per week. Our offices are located a few minutes away from the Place D’Youville terminal.
Your team
Our team of 20 people values everyone’s passions and bold ideas. We work together to help our clients and colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.
Training and development
You'll begin with on-the-job training. It will allow you to experience the call centre environment and get to know your teammates. During this period, you’ll learn about with your role, our products and technologies, and better understand the changes to your role.
We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors and ongoing coaching.
Requirements

High school diploma
Customer service and advisory experience
Ability to promote a product and service
Strong attention to detail and accuracy
Team spirit and the ability to adapt to frequent changes
Ability to handle a high volume of calls

Languages: French

Skills

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Communication Stress Management Resiliency Rigor Self-Sufficiency Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!