3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity?

Position Responsibilities:

Spearhead the planning and execution of business development initiatives across assigned branches, aligning with headquarters to deploy enterprise-level campaigns locally.
Oversee the ZhonghongTong platform, ensuring effective management of promotional merchandise and marketing collateral.
Lead end-to-end coordination of branch product seminars, including regulatory approvals, documentation, filing, and internal audits.
Facilitate the Branch Market Committee—comprising agent representatives—to capture regional market insights and channel feedback into strategic planning.
Drive sales incentive programs from conception to completion, managing associated logistics, performance analytics, and vendor procurement.
Maintain accurate records of agent practice certificates and ensure timely communication of policy updates to headquarters.
Ensure systematic maintenance and retention of departmental records in accordance with governance standards.
Bear ultimate responsibility for internal control efficacy within the designated scope. Enforce adherence to legal, regulatory, and corporate compliance frameworks while embedding risk-aware and ethical business conduct. Escalate material risks or breaches immediately, accompanied by remedial proposals.
Govern the creation, review, and archival of all departmental policy and procedural documentation.
Establish region-specific operational protocols and standardized workflows to enhance efficiency and consistency.
(Consolidated with #8) —
Provide full cooperation during internal audits and diligently implement agreed-upon corrective actions.
Partner proactively with headquarters functions to support strategic projects and organizational priorities.
Execute additional responsibilities as directed by senior management.

Required Qualifications:

Hold an associate degree or higher from an accredited institution;
Possess a minimum of three years of relevant experience in the insurance sector;
Demonstrate proven ability to prioritize tasks and manage time efficiently;
Maintain high performance standards in fast-paced, high-pressure environments;
Exhibit advanced proficiency in Microsoft Office Suite, particularly in Excel (e.g., pivot tables, macros, data modeling);
Achieve all role-specific key performance indicators (KPIs) and operational objectives defined by the company;
Comply fully with the competencies and responsibilities detailed in the official job description.

Preferred Qualifications:

Demonstrates a customer-first philosophy, consistently prioritizing client needs and experience;
Maintains rigorous standards for process organization and output quality, with meticulous attention to detail;
Drives results through proactive execution and a bias for action;
Embraces a growth mindset, actively seeking opportunities for professional development and skill enhancement;
Applies innovative thinking to diagnose root causes and devise effective solutions to complex challenges;

Exhibits strong emotional intelligence, accurately reading social cues and adapting communication to build trust and collaboration

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid