This is a Site Reliability Analyst individual contributor role reporting to the Manager, SRE – Engineering Excellence. The role supports the reliability, availability, and operational stability of production systems by assisting with incident response, automation, monitoring, and CI/CD support.

The Site Reliability Analyst will work closely with senior SREs, DevOps engineers, and platform teams to maintain and improve existing automation, reduce manual toil, and learn industry‑standard reliability practices. Exposure to AI‑assisted tools will be needed, but this role does not require advanced AI or machine‑learning expertise.

Automation & Operational Support

Implement small‑to‑medium automation improvements to reduce manual operational tasks
Maintain and enhance existing scripts and workflows used by the SRE team
Use scripting (Python or Shell) to support operational processes and tooling

CI/CD & Platform Support

Assist with the support and maintenance of CI/CD pipelines in Azure DevOps
Help manage and validate infrastructure changes using Infrastructure‑as‑Code under supervision
Support containerized workloads and deployments in Kubernetes‑based environments

Observability & Monitoring

Help maintain monitoring, alerting, and dashboards to improve operational visibility
Assist in reducing alert noise and improving the quality of operational signals
Use observability data to support troubleshooting and incident resolution

AI‑Assisted Tooling (Exposure & Growth)

Use AI‑assisted tools (e.g., Microsoft 365 Copilot) to support documentation, investigation, and workflow efficiency
Assist with automation workflows using tools like Power Automate under guidance
Use applied AI tooling as part of ongoing development, not as a core ownership area

What You Bring:

College diploma or bachelor’s degree in a technical field
3–5 years of experience in SRE, DevOps, cloud operations, or infrastructure support
Good scripting skills (Python, Bash, or Shell)
Hands‑on experience supporting CI/CD pipelines or deployment workflows
Practical exposure to cloud environments (Azure preferred)
Understanding of monitoring, alerts, and incident response
Exposure to observability platforms such as New Relic
Interest in AI‑assisted productivity tools (e.g., Copilot)
Exposure to Terraform, Bicep, or other IaC tools is a nice to have
Familiarity with Kubernetes or containerized applications is a nice to have
Strong problem‑solving and troubleshooting mindset
Willingness to learn from feedback and documentation
Clear written and verbal communication
Attention to operational detail and follow‑through

Location: Oakville, Ontario (Hybrid: In-office 4 days a week)

We’re always looking for great talent! In addition to competitive pay, we offer:

Comprehensive benefits and retirement programs
Performance incentives, Continuing Education Programs
Other perks to support your well-being
Career growth opportunities and product discounts

Broadband Salary Range: $53,000 – $88,000 CAD.
Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

#LI-AK1

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.