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Job Description:

The Director, Technology Delivery is a strategic leadership role dedicated to spearheading the implementation and evolution of digital platforms. You will be oversee all aspects of solution delivery, ensuring every initiative directly propels Sun Life’s strategic objectives and redefines the customer journey through modern, scalable technology.

The purpose of this role will be responsible for leading and managing the implementation of solutions. This role will oversee all aspects of solution delivery, ensuring that projects align with Sunlife's strategic objectives and enhance the overall customer journey.

Key responsibilities include:

Strategic Project Delivery: Direct the end-to-end execution of digital initiatives, ensuring they are delivered on schedule, within budget, and to the highest quality standards. Customer Journey Transformation: Champion the integration of tools and technologies to modernize the customer experience, aligning technical outputs with Sun Life’s long-term business goals. Operational Excellence: Deploy technologies to optimize internal workflows, significantly reduce operational costs, and enhance the efficiency of service delivery. Innovation & Continuous Improvement: Architect a sustainable framework that fosters organizational innovation, encouraging the constant refinement of platform capabilities and emerging tech adoption.

The ideal candidate should be a visionary leader with a robust technical foundation and a relentless drive for innovation in fast-paced environments. You are the critical link between high-level business strategy and technical execution, possessing the unique ability to translate into tangible marketing effectiveness and superior customer outcomes.

Major accountabilities:

Technical Leadership:

Standards & Best Practices: Establish and champion rigorous standards for platform development, deployment, and oversight to ensure all solutions are scalable, high-quality, and reliable.
Technology Orchestration: Evaluate and deploy systems and infrastructures that accelerate development speed while maintaining a focus on long-term maintainability.
Continuous Process Optimization: Lead post-implementation reviews to streamline workflows, integrate feedback loops, and improve overall delivery efficiency.

Strategic Planning:

Roadmap Alignment: Translate high-level company goals into a concrete technical roadmap, ensuring technology investments directly support commercial objectives.
Governance & Compliance: Oversee the governance framework for projects, proactively managing ethical considerations, data privacy, and legal compliance in line with global regulations.
Risk Management: Identify and mitigate technical and operational risks associated with implementation before they impact the broader IT infrastructure

Cross-functional Collaboration:

Business & Regional Integration: Act as the primary bridge between the team and Business units/Regional teams to ensure localized needs are met while maintaining global architectural integrity.
Stakeholder Benchmarking: Partner with data experts and governance bodies to define success metrics and ensure projects remain synchronized with evolving stakeholder requirements.
Product Owner Alignment: Work closely with Product Owners to integrate capabilities into the core product lifecycle, ensuring seamless feature rollouts.

Product Subject Matter Expert:

Advise to business the solution adoption for business enablement and continuous growth
Collaborate closely with Architecture team to ensure that the solution design align with Sunlife’s standards and architectural guidelines
Complex Problem Solving: Serve as the "go-to" technical expert for resolving critical anomalies or flaws in decision-making logic.

Requirement:

University graduate, preferably in IT, Computer Science or related disciplines
Over 12 years of working experience with expertise in java, Spring-boot
Broad knowledge of financial services &/or insurance industry desirable
Oversee the full software development life cycle (SDLC), including requirements analysis, solution design, build, testing, integration, deployment, and release management.
Strong track record in leading teams to design, build, and implement solutions at enterprise scale.
Experience of system development on Cloud Platform
Strong SQL knowledge (e.g., PostgreSQL, Oracle)
Demonstrated expertise in API design and development, with a deep understanding of best practices for system integration.
Expert understanding of RESTful API design principles, OpenAPI 3.0/Swagger.
Strong influencing and negotiation skills to get buy-ins from the business stakeholders from different functional team
Proficiency in both spoken and written English

Specialized Knowledge:

Deep understanding of technologies and their application in the insurance sector
Familiarity with the insurance industry, including regulatory requirements and customer needs
Ability to analyze data and market trends to inform strategic decision-making
Practical experience in leading complex projects
Practical experience in working in Agile with IT multiple teams and Business Stakeholders

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

IT - Technology Services

Posting End Date:

30/07/2026